Negotiation and conflict management are indispensable parts of each other. Where there is conflict management, the role of negotiation is vital to succeed in it. Either it is a big organization or small one no one can solve a conflict amicably without negotiation. Both the conflicting parties are to be brought closer to negotiate with each other to reach the settlement.
Negotiator has key role in dispute resolution. If he or she is not wiser enough to analyze the discord’s all aspects it won’t be possible for him or her to settle it favorably and ultimately would have to apply unwanted techniques like pressure or delaying tactics to subside the ire of warring parties and thereafter bring them to the negotiation table. Therefore, conflict management negotiations are considered lifeblood during the process of removing difference between two or more individuals or groups.
In every organization conflict is a routine matter but their management needs full attention otherwise any failure to tackle it successfully may further aggravate the situation. Well said by several that dispute spread like a disease if not contained at the very beginning that too with the help of viable techniques to resolve it with the consent of all involved in it.
Negotiating for the purpose of removing any just or undue difference of opinion between two or more parties actually calls for rational analysis of the nature of dispute. Its every aspect should be analyzed keeping in view of ground realities and entire situation of the working environment of the organization. The past history of both the disputing parties is scrutinized apart from assessment of their overall attitude in performance of their duties. Most of the times a final formula is decided to settle the confrontation after complete analysis of above factors. Otherwise chances of success remain bleak.
If there is a petty dispute between two persons in an organization then supervisor is authorized to resolve it without focusing too much attention over it. Sometimes such situation is handled autocratically by just passing orders to remove it easily. However, it is possible that a discord which may look trivial but may have severe impacts if not tackled skillfully. Under such circumstances, supervisor feels it necessary to discuss the issue with bosses before taking any final decision regarding it. If bosses feel that nature of the issue needs role of a negotiator they may engage a negotiator for its justified settlement.
A negotiator is one who talks with both the parties, listen their view points and after that bring them into direct talks to remove grievances of each other. A mediator is one who interferes in a discord to resolve it but not necessarily talks with warring parties and if dispute could be resolved by directly removing the grievances of both the parties he or she may do so accordingly. Similarly solicitor also perform the same job but thru court in case of serious types of differences. The ultimate aim of all of above is to let the group or organization move ahead smoothly free from any hurdle.